Visit report
Devices checked, issues found and actions taken
Annual maintenance contracts
Scheduled maintenance and on-call support for your IT equipment at a fixed annual cost, with every visit and repair recorded.
Reports You Receive
Call log
All service calls with reference numbers, response and resolution times
Asset register
Up-to-date list of covered equipment
Contract Types
Comprehensive and Non-Comprehensive
| Item | Comprehensive AMC | Non-comprehensive AMC |
|---|---|---|
| Preventive maintenance visits | Included | Included |
| On-call support | Included | Included |
| Labour for repairs | Included | Included |
| Replacement parts | Included, as per contract terms | Charged separately, on approval |
| Suited for | Organisations that want a fixed, predictable IT cost | Organisations with newer equipment or their own parts budget |
Coverage
Equipment Covered
Computing
Desktops, laptops, all-in-ones, workstations
Servers and storage
Servers, NAS and storage devices
Network
Switches, routers, access points, firewalls
Printing
Printers, multifunction devices, scanners
Preventive Maintenance
What a Visit Includes
Hardware cleaning
Dust removal from vents, fans and internals to prevent overheating
Health check
Drive health, memory, temperatures, battery and power supply condition
Software updates
Operating system and security updates applied
Antivirus status
Definitions current, scans run, threats removed
Network check
Switch, Wi-Fi and internet performance reviewed
Printer service
Cleaning, alignment and wear-part inspection
Visit record
Each device's condition recorded and shared
Scope
What Is and Is Not Covered
Included
- Preventive maintenance visits
- On-call support for covered devices
- Repairs, with parts as per AMC type
- Manufacturer warranty claims managed by Systune
- Visit and service reports
Not included
- Physical damage, liquid damage and misuse
- Consumables: toner, ink, paper
- Software licenses and subscriptions
- Equipment not listed in the contract
- New installations and network expansions
Onboarding
How an AMC Begins
-
01
Asset survey
All equipment listed with make, model, serial number, age and condition.
-
02
Inspection
Devices checked; any existing faults recorded or repaired before coverage starts.
-
03
Proposal
AMC type, devices covered, visit frequency, service levels and annual cost.
-
04
Agreement
Contract signed, with a nominated contact on both sides.
-
05
Schedule
Preventive maintenance calendar shared for the year.
AMC Proposal
How AMC Cost Is Calculated
AMC cost depends on the number and type of devices, their age and condition, the AMC type, visit frequency, service levels and site locations. A proposal is prepared after the asset survey.