Device problems
Computers not starting, slow performance, display or keyboard faults
Installation and on-site support
Engineers at your site to install new equipment, move existing setups and resolve problems, with every job closed against a signed report.
What On-Site Support Covers
Network and internet
No connectivity, slow internet, Wi-Fi drop-outs, printer sharing failures
Software issues
Application errors, activation problems, email configuration
Security incidents
Virus infections, suspicious activity, antivirus failures
New user setup
Device preparation, accounts and access for new joiners
Hardware faults
Diagnosis on site, with repair or replacement arranged through Repairs
What We Install
What We Install
01
Hardware deployment
Computers, laptops, servers, storage, printers and displays unpacked, installed, connected and tested.
02
Software installation
Operating systems, office applications, business software and antivirus installed and activated.
03
Upgrades
Memory, storage, processor and operating system upgrades on existing equipment.
04
Lab and classroom setup
Computer labs, smart classrooms and AR/VR labs installed to a uniform configuration.
Installation
How an Installation Is Carried Out
-
01
Site readiness check
Power points, network points, furniture and space confirmed before delivery.
-
02
Installation
Equipment installed at each location as per the agreed layout.
-
03
Configuration
Network, user accounts, printers and software set up.
-
04
Acceptance test
Each device tested with the user or your nominated person.
-
05
Sign-off
Installation report signed, listing equipment, serial numbers and locations.
Warranty
Manufacturer Warranty Handling
When equipment under warranty fails, Systune manages the claim with the manufacturer.
-
01
Diagnosis
Engineer confirms the fault and checks warranty status.
-
02
Claim
Case logged with the manufacturer with fault details and serial number.
-
03
Follow-up
Systune follows up until the manufacturer's engineer visits or the part is replaced.
-
04
Closure
Device tested after repair and the case closed with you.
Support Options
How Support Is Provided
Project-based
Installations, rollouts and relocations against a fixed scope
Under AMC
Regular and on-call support at a fixed annual cost
Explore More
Other Services
Get in Touch
Request an Engineer
Share the location, the equipment involved and a short description of the work or issue.